RETURN & EXCHANGE

At Cuff & Fold, every piece is crafted with attention to detail and quality. We aim to provide you with a smooth and satisfying shopping experience. Please read our policy carefully before placing your order.

Exchanges

Eligibility
We offer exchanges only for size-related issues. To be eligible, the item must be unused, unwashed, and returned in its original condition with all tags intact.

Initiation
To initiate an exchange, please email us at cuffnfold@gmail.com within 48 hours of receiving your order, mentioning your order number and the reason for exchange.

Shipping
Customers are responsible for bearing the shipping cost for sending the item back to us.
We will cover the shipping cost of the replacement item sent back to you.

Timeline
Returned products must reach us within 7 days of exchange approval.

Size Unavailability
If the requested size is unavailable, we will remake the piece for you, which may take up to 7 additional working days.

Returns

Currently, we do not offer returns or refunds.

In exceptional cases where a return is approved (for example, damaged products with proper proof), store credit will be issued.

Please note that no monetary refunds will be provided under any circumstances.

Sale Items

Items purchased during sales, promotions, or using discount codes are not eligible for exchanges, alterations, or returns.

Damaged or Defective Products

In the unlikely event that you receive a damaged or defective item, please email us at cuffnfold@gmail.com within 12 hours of delivery.

It is mandatory to provide:

  • A clear unboxing video showing the parcel being opened

  • Photos or videos clearly highlighting the defect

Without the required video and photo proof, we will not be able to process any claim.

If the same item is unavailable for replacement, store credit will be issued.

Important Notes

  • Slight color variations may occur due to lighting, photography, or screen settings. These variations are not considered defects.

  • Product images are created to represent the design as accurately as possible. If you require real-time images of the product, feel free to email us and we will assist you.

  • Items must be returned in their original packaging along with the original invoice.

  • Custom orders or altered products are not eligible for exchanges or returns.

P.S. Every shirt at Cuff & Fold is made with precision and care — and we hope you love wearing it as much as we love creating it.